If, for any reason, you are not satisfied, all items in original, unworn condition may be returned within 30 days of receipt for a full refund to the original payment method, store credit, or exchange. Price is determined at the time of purchase: You are entitled to a full refund of the price that was current and advertised at the time you bought the goods.
All products must be returned with the original receipt, in a new and unused state, and in perfect condition (without scratches or damage), with all original shipping, paperwork, product packaging, protective materials, and tags in place.
Returns of watches will not be accepted if the product shows any signs of wear, or has been used or altered from its original condition in any way (including bracelet adjustment), or if the nominated refund period has passed. Any attempt to change the strap or bracelet could unintentionally damage the watch case, making it ineligible for return.
If you are returning a product due to a change of mind, you are responsible for the shipping costs.
Returns must be initiated within the nominated refund period and shipped promptly thereafter. Return can also be processed in-store. In order to return a product, the customer must fill out the form at the bottom of this page. Once this has been completed, we will be in touch via email and provide instructions on how to proceed.
An individual item valued at AU$11,000 or more (inclusive of GST) is considered a final sale and cannot be returned for exchange or refund. The thirty-day return policy for change of mind is not applicable in this case.
All refunds must be processed back to the original payment method. This cannot be altered.Â
Replacements for faulty Products, or your product fully repaired, will be sent to you at no charge within thirty (30) Business Days from the date the faulty Product is returned.
Initiating a Return, Exchange or RefundÂ
We understand that sometimes buying a item online doesn't meet your expectations. You can take solace in that Time+Tide has a robust Refunds and Exchange policy.
Customer satisfaction is a top priority for us and getting the right watch or watch accessory in the hands of our customer is our mission.
We are able to provide a pre-paid return label at no cost, should you wish to initiate a return or exchange. Simply email [email protected] or enter your details below, and our customer service team will deal with your request promptly.