If for any reason you are not satisfied, all items in original, unworn condition may be returned within seven days of receipt (or if otherwise stated below) for a full refund to the original payment method, store credit, or exchange.
All products must be returned with the original receipt, in a new and unused state, and in perfect condition (without scratch or damage), with all original shipping, paperwork, product packaging, protective materials and tags in place.
Returns of watches will not be accepted if the product shows any signs of wear, or has been used or altered from its original condition in any way (including bracelet adjustment), or if the nominated refund period has passed. Any attempt to change the strap or bracelet could result in unintentional damage to the watch case that would make it ineligible for return.
If you are returning product due to change of mind you are responsible to pay the shipping costs associated with returning the products.
Returns must be initiated within the nominated refund period and shipped promptly thereafter. Return can also be processed in-store. In order to return a product the customer must fill form at the bottom of this page. Once this has been completed we will be in touch via email and provide instructions as to how to proceed.
An individual item valued at AU$11,000 (inclusive of GST) and above is considered a final sale and cannot be returned for exchange or refund. The seven days or nominated refund period for change of mind return policy is not applicable in this case.
Replacements for faulty Products, or your product fully repaired, will be sent to you at no charge within thirty (30) Business Days from the date the faulty Product is returned.
Initiating a Return, Exchange or Refund
We understand that sometimes buying a item online doesn't meet your expectations. You can take solace in that Time+Tide has a robust Refunds and Exchange policy. Customer satisfaction is a top priority for us and getting the right watch or watch accessory in the hands of our customer is our mission. We are able to provide a pre-paid return label at no cost, should you wish to initiate a return or exchange. Simply email sales@timeandtidewatches.com or enter your details below and our customer service team will deal with your request promptly.