Below are some of the most common questions we receive on the website. We understand that picking a watch or finding the perfect strap or watch accessory can be a tricky task. We want to make your experience the best it can be, from the moment you land on our website until you receive your order.Â
If you still can’t find the answer to your question below, please don’t hesitate to contact us!
DO YOU PRICE MATCH WITH GREY MARKET RETAILERS OR OFFER DISCOUNTS?
We understand your desire for a price match or discount; it's always worth asking! We take great pride in the brands we carry and work hard to represent the fantastic value that they offer, excellent quality, history, and exclusivity (most of our brands you can't find anywhere else in the United States). Preserving this value online and in-store and for the people who own these pieces means we don't offer discounts. It's all about the experience with Time+Tide; before, during, and after your purchase. We are more than happy to suggest something that may be more in line with your budget. We have a lot of great options and love talking about watches (live and breathe them), so happy to talk you through our range.
CAN YOU HELP ME SOURCE A WATCH I'M AFTER THAT'S NOT LISTED ON YOUR WEBSITE?
Please get in touch with us, and we will see if we can help you out.
DO YOU SHIP STUDIO UNDERD0G WATCHES?
Due to our agreement with the brand, we are unable to ship Studio Underd0g watches. If you are able to visit one of our Studio locations, you can purchase it directly from us.
CAN I PLACE AN ORDER ONLINE AND HAVE MY FRIEND/FAMILY MEMBER/COLLEAGUE PICK IT UP FOR ME?
Yes, contact us, and we will send you an invoice for payment. Alternatively, you can check out online and select "pickup". Please provide a copy of your confirmation email (including the order number) to the person picking up your order, as they will need to show it to the sales associate upon collection.
DO YOU PURCHASE OR SELL SECOND-HAND WATCHES?
At this stage, we are unable to do this.
WHAT ARE THE CONDITIONS OF YOUR WATCHES?
Our watches are brand new.
DO YOU SHIP WATCHES INTERNATIONALLY?
At this stage, we are unable to ship the following brands internationally.
CAN I REQUEST A SPECIFIC LIMITED EDITION OR SERIAL NUMBER?
Unless specified on the product page, we are unable to offer a specific limited edition or serial number.
WHICH SHIPPING PARTNER DO YOU USE TO SEND MY PACKAGE?
For domestic shipments of watches, we use FedEx Express.
For everything else, we will use USPS.
CAN YOU SHIP TO A PO BOX OR PACKAGEÂ LOCKER?
We certainly can!
HOW DO I CANCEL MY ORDER?
You can cancel your order using the form at the bottom of the Returns and Exchanges page. You may also contact our customer service team at sales@timeandtidewatches.com or via phone at +1 (332) 777 7305. Please include your order number and the reason for cancellation in your message.
Orders can only be cancelled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
HOW DO I TRACK MY ORDER?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our logistics partner’s tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our logistics partners system. If you don't see any updates right away, please be patient and check back later.
We also encourage you to sign into your account via the menu navigation to check on the status of your order.
DO YOU OFFER FREE SHIPPING?
We offer fast and free shipping for orders over $100 USD for all locations. If your order value surpasses $100 USD and free shipping is not applied at checkout, please contact us and we will amend this for you.
DO YOU OFFER EXPEDITED SHIPPING OR SAME-DAY COURIER?
Expedited Shipping
Yes, we will be more than happy to expedite your order. Please contact us directly after your order has been placed. Please keep in mind that the order processing can typically take up to 13hrs.
Courier Service (5 boroughs of New York City)
If stock is readily available at our New York Studio we will be able to organize same-day courier delivery to your location. Please note that there may be additional costs associated with using this service. All same-day courier services must be organised before 3pm.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We are pleased to advised we are able to accept a wide variety of payment methods. These include: Visa, MasterCard, American Express, Apple Pay, Google Pay, Bancontact, eftpos, iDEAL, Shop Pay, UnionPay, PayPal & AfterPay.
Although we cannot accept Wire Transfers on the website, these can most certainly be organised should you contact us.
DO YOU OFFER BUY-NOW-PAY-LATER?
At this stage, we do not offer this service.
CAN YOU REFUND MY ORDER TO A DIFFERENT DEBIT OR CREDIT CARD THAN WHAT I ORIGINALLY PLACED THE ORDER WITH?
Unfortunately, due to the limitations of our systems, we are unable to complete these requests.
CONTACT US
If you still can’t find the answer to your question, please don’t hesitate to contact us!